Verify, before finishing the project, that the following points have been covered:

  • PROJECT CLOSE:
    • Have photographs been taken of you and the users, with written permission from the users, to be stored in the project folder?
    • Has the quality and satisfaction department been informed that the project is finished and that the quality and satisfaction survey can be sent to the users?


  • LEADERS OF THE EDINN PLATFORM:
    • Have the leaders (recommended to be more than one person) of the edinn system been appointed?
    • Have been informed so that all the support they need is channeled through the ticketing support system here?
    • Have they checked if the ratios and data offered by the edinn platform are correct?
    • Do they have the dashboard they need and it is being correctly and automatically updated?
    • Do they receive, by a weekly email, and understand, the Diagnosys Report?
    • Are the leaders autonomous and satisfied with the edinn platform?


  • AUTONOMY:
    • Have users received enough training to be truly autonomous?
      • For operators, to operate.
      • For the project leaders, to configure.
      • For supervisors, to supervise: reports and scorecards.
      • For developers, to develop (optional: UDL and API).
    • Has it been verified if the users are really autonomous?
    • Do the users know how to request support and how to view this guide?


  • MOTIVATION AND IMPROVEMENT:
    • Are the web dashboards available from outside the company?
    • Does the terminal show the dashboard visualization correctly?
    • Do the web dashboards automatically refresh? That is, have you verified that the caching of the reports is working correctly?
    • Does the client know the possibility of seeing customized dashboards on the devices (terminals), on web and on large format TVs in continuous carrousel?
    • Have you verified that the leaders and edinn receive by email the report Registry\Diagnosis in PDF format, at least monthly, in order to know if the edinn system is being correctly used and that performance (OEE) is improving?
    • Have you configured the devices so that on the terminals, after a little while without using them in the login screen, the screen saver activates showing dashboards which are useful for the users?


  • INFRASTRUCTURE (if the server is the user's responsibility):
    • Is an automatic backup scheduled?
    • Does the client know the location of the backup for its management?
    • Has it been checked if the edinn system sends emails?
    • Has remote access (ISL) been verified to the edinn server and terminals for future remote support?
    • Has the web configuration wizard been disactivated?


Note: Remember to check the critical factors for the success of the installation.


Satisfied?


Please suggest users to complete the satisfaction survey here.

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