To create a ticket, enter the "Open a New Ticket" window, the following has to be detailed:

  1. Select a "Help Topic" depending on the incidence severity, choose between:
    • Can not work.
    • Urgent.
    • Difficult work.
    • Improvement.
    • General inquiry.
  1. Describe the incidence into "Summary of the problem"
  2. Give further information about the problem into "Problem details", you can also insert photos, videos, tables, links...

NOTE: The more details are given, the better the communication between the client and edinn will be for detecting earlier the problem and solve it.

  1. To send the ticket, click on "Create ticket"