Alternatively, you can create a ticket sending an email to ticket@edinn.com

The subject will be saved as the "Summary of the problem" and the body of the email as the "Problem details" . The "Help Topic" which defines the severity of the incidence, as default will be defined as Urgent, this can be changed from the Ticketing platform: https://ecloud.edinn.com/support/tickets.php

NOTE: The more details are given, the better the communication between the client and edinn will be for detecting earlier the problem and solve it.